My Resume

Camille Anne Balli

camilleballi@hotmail.com

Experienced IT Professional with years of skills developed through working in mission critical high availability environments. Sharp technical support skills including upgrades, maintenance, testing, and overall operation of systems in the Banking, Telecommunication, Wireless, and Web Hosting industries. Skilled at monitoring critical online portal applications via associated utilities. Superior communication skills interfacing with internal and external customers. Excellent work history, energetic personality, and a very strong work ethic. Verbally skilled in the Spanish language.

EXPERIENCE

Bank of America
Alpharetta, GA July 25, 2011
Vice President Systems Integration Engineering

Macy's Systems and Technology
Duluth, GA January 7,2008 - July 18, 2011
Sr. Analyst - Infrastructure Architecture
Build, and maintain Production and Performance environments for Macy's and Bloomingdales
Support the www.macys.com and www.bloomingdales.com websites
Tech Lead for Splunk - log aggregator software across production environment
Research and resolve any WebSphere issues
Create environments as required by projects - Building out the OS, loading the software, configuring the DNS, network routing, and firewalls. Test and verifiy for production
Environment: AIX, Unix, Windows, Linux, WebSphere Application Server 5.1 - 6.1, Java, Splunk, Lotus Notes, Active Directory, IIS, IHS, ITCAM, BMC Patrol, Putty, Ultra Edit
 
IBM
Staff Software Engineer, Atlanta, GA May 2005 - January 3,2008
Respond to all Customer issues with (WAS) WebSphere Application Server, Portal, and Commerce Guide Customers through WAS installations, configurations, and migrations
Perform problem determination as well as research/analyze trace logs and provide solutions
Investigate any firewall security related issues and assist with CA certificates
Provide remote support for numerous Fortune companies utilizing all versions of WAS
Assist Customers with any problems associated with system requirements
Responsible for the deployment. maintenance, and support of 429 Coca-Cola worldwide websites
Communicate with Developers worldwide as well as Coca-Cola mid and upper management
Provide UNIX and Windows system administration support for global Coke Developers and Users
Environment: UNIX, AIX, HPUX, Win2K, Linux, Active Directory, IIS, IHS, XML, Putty, SocksCap32, TCPIP, Lotus Notes, WebSphere App Server, WebSphere Portal, WebSphere Data Power Accelerator, Tivoli PV, Rational ClearCase, Ethereal, Ultra Edit, MS Office Suite, ASP, LDAP, SSL, JVM, J2EE, JAVA, Remedy

TEK Systems at AT&T Solutions 
Senior Web Hosting Engineer, Alpharetta, GA Jan 2005 – May 2005
Responsible for the management of numerous Fortune companies’ hosting servers and applications
Analyzed database performance as well as coordinated break fix hardware
Restored service in outage conditions to meet critical Service Level Agreements
Verified utility outputs and performed installation of patches and upgrades
Performed Change Control MACD work adhering to fault management documentation
Consistently engaged the Network Operations Center upon network switch and firewall provisioning
Investigated and resolved managed failed backups and restores
Communicated outage information to AT&T executive level management
Environment: UNIX, HPUX, Teradata, Sun Solaris, Win2K, NT, Microsoft .NET, WebSphere App Server, WebSphere Portal, Bea WebLogic, SAS, Connect Direct, Apache, iPlanet, Exceed, IIS, ASP, Veritas NetBackup, SAN, BMC Patrol, Compulert, OpenView, Vantive, Remedy, PC Anywhere, BizTalk, WebTrends, WebNotify, Exchange, TCPIP, IE, FF

MDI at Cingular Wireless
Senior Analyst III, Alpharetta, GA Sept 2004 – Jan 2005 AT&T Wireless Merger Project
Performed quality control for the Cingular Wireless / AT&T Wireless data warehouse applications
Analyzed Teradata feeds from finance, billing and other various sub-systems
Accessed BID (Business Intelligence Database), BO (Business Objects), and Teradata to perform queries
Examined and evaluated new data model and database structures
Planned and executed testing scenarios, immediately reporting bugs to Development
Verified application processing that complied with business and technical specifications
Communicated critical issues at daily status meetings
Environment: Unix, Teradata, Win2K, NT, XP, SQL, SQL Assistant, SQL+, TOAD, FastLoad, Erwin, OLAP, Hyperion Essbase, Oracle 8/ 9i, MS Office, MS Access, WsFTP

TEK Systems at Bank of America 
Solutions Engineer Atlanta, GA May 2004 – Sept 2004
Responsible for the overall systems availability and second level Platform and Teller applications
Researched, tracked, prioritized, and resolved 2nd level application issues through to resolution
Interfaced with internal business partners and vendors to report and resolve issues
Provided trending analysis for system alerts and errors
Escalation point for chronic environmental problems
Responded to critical application and mid-tier escalations
Calculated Failed Customer Interactions (FCI’s) across all banking channels
Performed daily system activities, including monitoring of network performance
Environment: UNIX, NT, XP, OS2, CICS, IMS, DameWare NT Utilities, NETView, IE, Netscape, Peregrine

ECI at AT&T Solutions
Web Hosting Engineer Alpharetta, GA February 2004 – May 2004
Responsible for web hosting, application, and hardware for numerous Fortune companies
Acted on all fault alarms including backup / restore alerts to meet specified timeframe to meet SLA
Accessed numerous remote systems via Windows Terminal Server or Exceed
Researched and resolved server related alarms or expedite to next level of support
Immediately engaged appropriate personnel in the event of severity 1 & 2 alarms
Ensured appropriate handoff of any ongoing issues to next tour
Communicated with OPS Managers up to Executive Level on Customer impacting issues
Environment: UNIX, HPUX, Teradata, Win2K, NT, Sun Solaris, Microsoft .NET, WebSphere, Bea WebLogic, Connect Direct, Apache, iPlanet, Exceed, IIS, ASP, Veritas NetBackup, SAN, BMC Patrol, Compulert, OpenView, Vantive, Remedy, PC Anywhere, BizTalk, WebTrends, WebNotify, Exchange, TCPIP, IE

Volt Technical Services at Hewlett Packard
Senior Application Support Consultant Atlanta, GA June 2003 - September 2003
Tier II Lead on HP Services Knowledge application KNET and Compaq’s KMS
Lead for Hyperion Essbase OLAP application for HP Finance division
Monitored Hyperion Essbase OLAP financial cubes globally, and resolved job abends
Researched and resolved DNS, LDAP, and other network gateway issues
Maintained Active Directory and Exchange 2000 remote servers
Provided UNIX System Administration Support to internal team
Familiar with Struts, JSP, EJB, and J2EE technology, working with the HP Developers
Responded to Remedy cases assigned to queue and provided immediate response time
Environment: UNIX, SAP, Windows NT 2K, PC Anywhere, LDAP, SQL, TCPIP, IE, Netscape, Active Directory, ASP, IIS 5.0, Java, WebLogic Server, DNS, MS Exchange, NT, Oracle, Hyperion Essbase, ETL, Remedy, Exceed

S1 Corporation  
Senior Technical Analyst Norcross, GA September 2002 - January 2003
Tasked with moving Online Banking Support Center from Austin TX to Norcross
Trained Bankers on new Internet Banking Online System (IBS) issues
Utilized PCAnywhere to dial into 700 nationwide regional banks and resolve IBS problems
Examined and corrected and tested FED ACH data mapping
Analyzed HTML for bank homepage and entry portal to IBS, corrected any reported issues Met and exceeded Service Level Agreements
Environment: UNIX, Win2K, NT, TCPIP, Symantec PC Anywhere, HTML, XML, DNS,
Vantive, Vi Editor, Apache, iPlanet, SQL Server

Volt Technical Services at Hewlett Packard / Agilent Technologies
Application Support Consultant / Atlanta, GA January 2001 - September 2002
Tier II Lead on HP Services KMS, K-Net, and Hyperion Essbase OLAP applications
Worked with Development Team on Java related bugs and enhancements
Corrected and tested Java related issues on global portal when reported by internal HP
Examined and corrected HTML text internal web based knowledge database
Wrote and tested SQL queries working with Development on performance issues
Authored and tested technical process documentation for 3 applications
Researched and resolved remote technical support issues for 600 Agilent Field Engineers
UNIX System Administration Support to internal Customers
Environment: UNIX, Win2K, NT, HPUX, Linux, Oracle 8i 9i, WebLogic Server, BizTalk, Java,
Sybase, Brio, MS Project, Power Point, Front Page, Tuxedo, HTML, XML, SAN, Netscape, IE, TCPIP, WAN, LAN, IIS, Exceed, Reflection X, Vi Editor

Volt Technical Services at Hewlett Packard
Web Technical Writer Atlanta, GA January 2000 - July 2000
Wrote, proofread, and edited technical documentation for worldwide Knowledge Mine
Translated Engineer documents into HTML and then wrote the web interface
Tested and approved Engineer fixes using multiple HPUX platforms
Examined and edited technical documentation for fellow Technical Writers
Extensively used Vi Editor and HTML
Monitored HP Support website to ensure error free technical documents
Environment: HPUX, UNIX, AIX, Vi Editor, HTML, XML, Java, VB, Microsoft Office, Visio, WinRunner

AT&T
Tier II UNIX System Admin Alpharetta, GA August 1996 - January 2000
Managed and supported numerous global High Availability Mission Critical Applications
Executed daily scheduled tasks on Teradata Data Warehouse
Directed the hardware team on backup and restore tape requests
Researched and resolved IT/O hardware alarms working with remote Data Centers
Configured OmniBack and Veritas OPM to create and schedule backups
Responsible for government FTS 2000 servers and provided 99.9% uptime
Environment: HP 3000/9000, UNIX, HPUX, AIX, MPE, RAS, AS400, NT, Teradata, Sun Solaris, WebSphere, Seagate, BMC Patrol, EMS, MQ Series, TCPIP, HTML, STK, FileNet, Alexandria, ArcServ, Veritas NetBackup, OpenView I/TO, Lotus Notes, Tone Compulert, Remedy

Tier II MVS System Admin Alpharetta, GA August 1992 - August 1996
Responsible for IMS online availability on sixteen MVS images
Monitored and resolved MVS system; CICS regions, IMS regions, DB2 complex
Manipulated parallel sysplex for approved Change Controls
Communicated with Tape Management Team for any Silo Storage issues
Processed TSO and UNIX User requests for access or modification
Trained new Employees and documented daily status meetings
Environment: MVS, HPUX, AS400, Hitachi, Amdahl, VM, TCPIP, TSO ISPF, Net View, VTAM, Omegamon

Numerous AT&T Departments Atlanta, GA October 1981 – August 1992
Liaison for LEC and Provisioning Group to ensure timely turn up Business Toll Free orders
Assisted in the circuit design assembling of T1.5 circuits
Designed and delivered ‘Spanish in the Workplace’ training for fellow Operators
Acting Manager for one year, successfully handling all managerial and HR duties

EDUCATION
Information Systems / Strayer College / Arlington, VA / 1989 GPA 4.0